Overview
Returns & Exchanges
Due to the nature of our products, we do not offer refunds. However, we may provide store credit or exchanges in certain cases.
All return or exchange requests must be made within 30 days of purchase and are assessed on a case-by-case basis.
We only accept returns or exchanges for faulty or defective products. We do not accept returns based on personal preference (e.g., strain effects, or expectations).
If a product has been opened or sampled, it must be used within a reasonable amount. This means if you’ve smoked or consumed most of the product it is not eligble for a return or exchange.
To request a return or exchange, please contact us with your order details and a brief description of the issue. We may request additional information or photos to assess the claim.
Shipping returns
If you need to return your products for store credit or exchange we will provide you with an address to ship your products to.
You will be responsible for paying for your own shipping costs for returning your item. However, we’re kind and reasonable people and we’ll often throw a few freebies into your replacement package to cover your shipping costs.
All return packages must include a tracking number and a return address.
Need help?
Contact us using the site chat or by email: [email protected]